The Products and services will be shipped to the destination specified by Buyer, F.O.B. Seller’s shipping point. Seller will have the right, at its election, to make partial shipments of the Products and services and to invoice each shipment separately. Seller reserves the right to stop delivery of Products and services in transit and to withhold shipments in whole or in part if Buyer fails to make any payment to Seller when due or otherwise fails to perform its obligations hereunder. All shipping dates are approximate only, and Seller will not be liable for any loss or damage resulting from any delay in delivery or failure to deliver which is due to any cause beyond Seller’s reasonable control. In the event of a delay due to any cause beyond Seller’s reasonable control, Seller reserves the right to terminate the order or to reschedule the shipment within a reasonable period, and Buyer will not be entitled to refuse delivery or otherwise be relieved of any obligations as the result of such delay. Products and services as to which delivery is delayed due to any cause within Buyer’s control may be placed in storage by Seller at Buyer’s risk and expense and for Buyer’s account. Orders placed by Buyer with Seller may not be cancelled after shipment except upon Seller’s written consent, and subject to Buyer’s acceptance of Seller’s cancellation and/or restocking charges that shall protect Seller against costs and expenses associated with such cancellation. Seller reserves the right to cancel any sale hereunder without liability to Buyer (except for refund of monies already paid) if the manufacture or sale of the subject Products and services is or becomes technically or economically impractical or if the manufacturer ceases to manufacture the Product for any other reason. No Product may be returned except under warranty and with the prior written approval of Seller as evidenced by a Return Materials Authorization (RMA).
Refund:
Orders can only be cancelled before the shipment. After shipment, it can be only RTO. Once the order gets cancelled, we will review the genuineness of the request and the amount will be refunded for 'prepaid orders' only conditions after acceptable.
Refund Criteria:
Incorrect or Incomplete information regarding Customer's address (Street number, Landmark etc.) etc.
In case of wrong product price or specification mentioned on www.ctop.in.
Unavailability of products - in exceptional cases, if a product runs "out of stock" with the vendor, the product will be cancelled.
If the area falls under "Non-Serviceable zone" or "out of delivery area" by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
Suspected fraudulent information.
In case of returning the product, the customer needs to inform us within 7 days of receiving the order. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.
If the product is delivered defective or damaged, in that case, the customer needs to inform us through Register email ID and sent it to (info@ctop.in) within 48 hours from the time of delivery.
Products should be unused.
All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
Invoice should be available.
Products marked as "non-returnable" on the product detail page cannot be returned such as Electronics, Cartridges, Safety, Tyres, and Electrical items.
How to avail Refund:
Once the order gets cancelled, the amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.
Credit/Debit Card/Net Banking/Wallets – 14 business days
If the transaction is done through NEFT and Cheque then the customer needs to share the below-mentioned details at our Email Id info@ctop.in from the registered e-mail id.
